Online Reconcilement & Positive Pay Services
IMPORTANT NOTICE FOR MICROSOFT WINDOWS XP USERS
Computers using Windows XP will not be able to access Citizens Business Bank’s Online Reconcilement and Positive Pay Services beginning in early December. If you are using a Windows XP machine, it is critical that you upgrade your computer’s operating system to the latest version of Microsoft Windows to avoid any disruption in service. Please call Client Support at 888.228.2265 with any questions or concerns.

PAY/RETURN DECISIONS
Please be sure to submit Pay or Return decisions on all Positive Pay exception items before 11:00 am (PDT). If decisions for any exception items have not been submitted prior to the deadline your default "Pay All" or "Return All" established when the service was implemented will be used.

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